Make Change Happen

Six Vital Steps

Step 3: Involve all stakeholders

It is essential to involve all stakeholders, including patients, providers, and clinicians throughout the improvement process, to ensure that proposed changes are based on a firm understanding of local circumstances and patient needs, and that service improvements are locally supported.

Establishing good relationships with all stakeholders, and understanding the needs of Somerset's rural population were key drivers of success.

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Julia Thomas is a consultant diabetologist at Taunton and Somerset NHS Foundation Trust.