Make Change Happen
Six Vital Steps
Step 3: Involve all stakeholders
It is essential to involve all stakeholders, including patients, providers, and clinicians throughout the improvement process, to ensure that proposed changes are based on a firm understanding of local circumstances and patient needs, and that service improvements are locally supported.
Establishing the pathway in Somerset
Establishing good relationships with all stakeholders, and understanding the needs of Somerset's rural population were key drivers of success.
Julia Thomas is a consultant diabetologist at Taunton and Somerset NHS Foundation Trust.